Frequently Asked Questions

 

1. How do I place an order on your website?

To place an order, simply browse our products, select the items you want, and click on the "Add to Cart" or "Buy Now" button. Then, follow the prompts to complete the checkout process.

 

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, Visa, Mastercard, American Express, Apple Pay, Google Pay and other methods with secure online payment options. At checkout, you'll be able to choose your preferred payment method.

 

3. Is my personal information secure on your website?

Absolutely! We take your privacy and security seriously. Our website employs robust security measures to protect your personal information and ensure secure transactions.

 

4. What is your return policy?

We have a customer-friendly 30 days return policy. If you're not satisfied with your purchase, you can return the item within a specified time frame for a refund or exchange. Please refer to our Return Policy page for more details.

 

5. Do you offer international shipping?

No, at the moment we only ship within the United States. During checkout, you can enter your location to check if we deliver to your location.

 

6. How long does it take for orders to be delivered?

We always strive to have your order at your door as soon as possible. Generally, orders are processed within 1-2 working days, and shipping times can range from 3 to 4 working days. You can track your order for updates.

 

7. Can I track my order?

Yes, you can track your order by logging into your account and accessing the order tracking feature. Once your order is shipped, you will receive a tracking number.

 

8. Are there any shipping fees?

No, we have a free shipping policy. Enjoy! 

 

9. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support within 14 days of receiving the order. We will assist you in resolving the issue promptly.

 

10. Can I cancel or change my order after it's been placed?

We strive to process orders quickly; however, if you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, depending on the order status.

 

11. Are your products organic or environmentally friendly?

We prioritize sustainability and offer a range of organic and environmentally friendly products. Look for specific labels or product descriptions that indicate eco-friendly or organic attributes.

 

12. Are your products cruelty-free?

We understand the importance of cruelty-free products, and we offer a selection of items that are labeled as cruelty-free. These products are not tested on animals.

 

13. How do I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us at support@shoppersoption.com. We prioritize our customer’s experience and provide timely and helpful responses.

 

14. Do you have a physical store I can visit?

Currently, we operate exclusively online and do not have a physical store. However, our website is designed to provide a convenient and secure shopping experience from the comfort of your home.

 

15. Are there any restrictions on purchasing certain items?

Some items may have specific restrictions due to legal requirements or safety regulations. We provide product-specific information and age restrictions, if applicable, to ensure compliance with any such restrictions.

 

16. Can I sign up for a subscription service for recurring orders?

At this time, we do not offer a subscription service for recurring orders. However, we are continuously exploring new ways to enhance our customer experience, and such a service may be available in the future.

 

17. Can I request a product that is currently out of stock?

Absolutely! If a product is currently out of stock, you can join a waiting list or sign up for notifications to be informed when the item becomes available again. We work diligently with our providers to restock popular items as quickly as possible.

 

18. Are there any rewards or loyalty programs for frequent customers?

We appreciate our loyal customers, and we may offer rewards or loyalty programs as a token of our gratitude. Stay updated by subscribing to our newsletter and following us on social media to be the first to know about any special perks or programs.